Ojala Family Pet Care
Frequently Asked Questions
At Ojala Family Pet Care, we want to make every part of your experience simple, reassuring, and stress-free — from scheduling your first appointment to understanding your pet’s care.
Below are answers to some of the most common questions we receive from pet parents throughout Oakley, Brentwood, Antioch, Pittsburg, and surrounding communities.
If you have a question that’s not answered here, please don’t hesitate to contact us — we’re always happy to help!
Frequently Asked Questions
What types of pets do you treat?
At Ojala Family Pet Care, we proudly care for dogs, cats, pocket pets, reptiles, and some exotics.
If you’re unsure whether we can accommodate your pet, give us a call at (925) 308-5618 and we’ll be happy to discuss your needs.
What should I bring to my pet’s first visit?
For your first visit to Ojala Family Pet Care, please bring:
- Your completed New Client Form (or complete it online beforehand)
- Any medical records or vaccination history
- A list of any medications your pet is currently taking
- Any questions or concerns you’d like to discuss with our team
We look forward to meeting you and your pet!
Do you offer same-day appointments?
While we recommend scheduling in advance, we do offer same-day urgent care appointments based on availability.
If your pet needs to be seen quickly, please call us at (925) 308-5618 so we can accommodate you as soon as possible.
Do you offer emergency services?
At this time, Ojala Family Pet Care does not provide 24/7 emergency services.
For after-hours emergencies, we recommend contacting a nearby emergency veterinary hospital.
For urgent daytime needs, call us immediately at (925) 308-5618
Where are you located?
Ojala Family Pet Care is conveniently located at:
98 Big Break Road, Oakley, CA 94561
We proudly serve Oakley and surrounding areas, including Brentwood, Antioch, Pittsburg, Discovery Bay, Rio Vista, and more.
How do I schedule an appointment?
You can request an appointment online anytime through our PetDesk booking system, or call us directly at (925) 308-5618
We aim to respond to online requests within one business day.
For urgent or time-sensitive needs, we recommend calling for the fastest assistance.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, debit cards, and cash.
We also accept CareCredit for flexible financing options, and we’re happy to support clients using pet insurance (you’ll simply submit your claims directly to your provider).
What services do you provide?
Our full range of veterinary services includes:
- Preventative Care (Wellness Exams and Vaccinations)
- Dental Care
- Diagnostics
- Surgery
- Spay and Neuter Procedures
- End-of-Life Care
- Grooming
Can I fill out my forms online before my visit?
Yes! We offer a variety of convenient online forms, including:
- New Client Registration
- Vaccination Consent
- Anesthesia Consent
- Spay/Neuter Authorization
- Dental Procedure Consent
- General Treatment Authorization
Completing your forms online helps us prepare for your pet’s visit and reduces your wait time at check-in.
How can I contact you?
You can reach us by:
Phone: (925) 308-5618
Email: ojalafamilypetcare@gmail.com
Our team is ready to answer your questions and help you schedule your pet’s next visit.
Still Have Questions?
We’re here to help! Contact Ojala Family Pet Care today — we’re happy to provide guidance, support, and trusted veterinary care for you and your pets.